We offer a 1 year Satisfaction Guarantee on your orders placed with us. If you are not totally satisfied within 1 year of using the product, you may request a full refund. Shipping costs are not included in the refund. The refund will be based on the actual price paid for the returned product.
Undeliverable or Refused Packages:
Refused or undelivered orders will be refunded according to this policy, less all shipping and handling. The customer is responsible for providing a deliverable postal address when placing the order. You have 365 days from when your product was shipped to request a refund. We do not issue refunds past this 1 year period.
To begin your return, please click here and follow the instructions on the return portal. You will need your order number and email address associated with this order.
Once your return is received and inspected by our processing center (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 15 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. Refunds for purchases made with a gift card / prepaid credit card will go back to the same card. If the card no longer exists you have to inform Pranapets® before the refund is processed and we will issue a company check.