Learn about our No Risk Guarantee
Six Month Satisfaction Guarantee
We offer our first time customers a six month satisfaction guarantee on their first order placed with us. Any follow up purchase of the same product(s) after your first purchase is not covered by the guarantee. Your second purchase is a clear and final indication that you accept the product(s) as-is.
Because we ask you to give our products a minimum of one month’s use, we do not accept returns until this 30-day period has been completed. If you are not totally satisfied after at least 30 days of using the product, you may request a refund.
Our Satisfaction Guarantee is designed for a single user for up to 6 month use of product. Therefore, only two (2) bottles/packages of your product can be opened to be eligible for a refund. All other packages/bottles of the same product must be in the factory-sealed container/box (resalable condition) to be eligible for a refund. The unit price of any non-resalable bottles (over the two allowed) will be deducted from your refund amount. Unsealed bottles are eligible for a 50% refund minus the cost of shipping. Sealed bottles are eligible for 100% refund minus shipping
Undeliverable or Refused Packages
Refused or undeliverable orders will be refunded according to this policy, less all shipping and handling and a 20% return processing fee. The customer is responsible for providing a deliverable postal address when placing the order.
You have six months from when your product was shipped to request a Return Merchandise Authorization for a refund. We do not issue RMA numbers past this six month period.
There is no additional fee for returns qualifying for our six month Satisfaction Guarantee. Also, we do not refund any shipping charges.
To begin your return, please complete these steps:
- Send an email to firstname.lastname@example.org with your completed RMA form(Download Here) to receive your RMA (Return Merchandise Authorization) number. Once we receive your RMA form, we will send it back to you with the RMA Authorization Number. Display this number visibly on the outside of the return package. Packages sent to us without a visible RMA number will not be accepted and will be discarded.
- Your RMA number will expire 7 days after being issued.
- If your package is not sent out within 7 days of issuing the RMA, your purchase will no longer be eligible for a refund.
- In order for your return to be accepted, you must ship back all of the empty bottles/packages (up to two opened) and any unused, unopened bottles/packages in their factory-sealed containers, along with an RMA form. DOWNLOAD HERE THE RMA FORM
- You are responsible for shipping costs to return the package to us. All returned products must be shipped with a tracking number. If we do not receive your product, and you cannot prove your product was returned, or the product arrives damaged and in unusable condition, we will not issue a refund.
- Send your return package to:
Prana Pets RMA#
215 NE 22nd Street
Delray Beach, FL 33444
Once your return is received and inspected by our processing center (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. Refunds for purchases made with a gift card / prepaid credit card will go back to the same card. If the card no longer exists you have to inform Pranapets® before the refund is processed and we will issue a company check.